The Soapbox about Blockbuster

I recently rejoined Blockbuster Online - I used to push it as one of their lowly hacks and can see why its a good deal.

Until now:

Hi Celia,

As of March 2, 2009, there will be no more due dates for your free in-store movie exchanges!

# In other words, as long as you are an active BLOCKBUSTER Total Access subscriber, you can keep your free in-store exchanges as long as you like from participating BLOCKBUSTER® stores.
# In order to eliminate due dates, the free in-store exchange will now count towards the number of DVDs you may have out at a time under your BLOCKBUSTER Total Access plan. Once you've returned your in-store exchange, we'll then ship you the next available movie in your queue.
# Your free in-store exchanges will now show up on your Queue page and in your Rental History, making it easy to keep track of the movies you've rented.


As always, you can continue to return your online rentals through the mail or drop them off at the counter of a participating BLOCKBUSTER store to have your next online DVD shipped.

BLOCKBUSTER Total Access is the ONLY service that offers online DVD rentals plus the convenience of free in-store exchanges.

Yeah, that blows, Blockbuster.

The question remains: do I downgrade my plan to by mail only, or do I go with Netflix? And why can't I just have my old plan? Seriously!